APA Style

Mengukur Kinerja Pelayanan dan Kepuasan Konsumen Service Performance and Customer Satisfaction Measurement. (2015). Bandung: Pustaka Reka Cipta.

MLA Style

Mengukur Kinerja Pelayanan dan Kepuasan Konsumen Service Performance and Customer Satisfaction Measurement. . Bandung: Pustaka Reka Cipta, 2015. Text.