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Pengaruh faktor efeksi dan kualitas layanan terhadap kepuasan pelanggan pada program Garuda Frequent Flyer (GF) PT. Garuda Indonesia cabang Surabaya (studi kasus di PT. Arkananta Tour and Travel).
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Detail Information
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| Call Number |
FE-M SOE p
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| Publisher | FE-UKDC : Surabaya., 2012 |
| Collation |
viii,67hlm:tab:il;30cm
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| Language |
Indonesia
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| ISBN/ISSN |
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| Classification |
NONE
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| Statement of Responsibility |
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