APA Style
      Pengaruh Tangibles, Realibility, Responsiveness, Assurance dan Emphaty Terhadap Kepuasan Nasabah PT. Bank Papua Cabang Surabaya. (2018).
    Surabaya:
  FE-UKDC.
  
MLA Style
      Pengaruh Tangibles, Realibility, Responsiveness, Assurance dan Emphaty Terhadap Kepuasan Nasabah PT. Bank Papua Cabang Surabaya.
    .
    Surabaya:
  FE-UKDC,
  2018.
  Text.