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Prinsip-prinsip Total Quality Service (TQS)
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Buku ini membahas secara gamblang prinsip-prinsip pokok Total Quality Service (TQS) yang menekankan unsur: Fokus pada pelanggan (custumer Focus)Keterlibatan Total (total involvement) Pengukuran (measurement) Dukungan Sistematis (Systematic Support)
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658.5 TJI p
2291-2002
Available
Detail Information
| Series Title |
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| Call Number |
658.5 TJI p
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| Publisher | Andi : Yogyakarta., 2001 |
| Collation |
175p. : il. : tab.; 23cm
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| Language |
Indonesia
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| ISBN/ISSN |
9795336002
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| Classification |
658
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| Content Type |
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| Media Type |
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| Carrier Type |
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| Edition |
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| Subject(s) | |
| Specific Detail Info |
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| Statement of Responsibility |
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