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Pengantar Six Sigma (An Introduction to six sigma & process improvement)

Lean Six Sigma for Manufacturing and Sevice Industries : Strategi dramatik reduksi cacat/kesalahan, biaya, inventori dan lead time dalam waktu kurang dari 6 bulan

Pedoman Penerapan Sistem Manajemen Mutu ISO 9001:2000 : Kunci Sukses Organisasi Melakukan Perbaikan Berkelanjutan untuk Mewujudkan Kepuasan Pelanggan

Prinsip-prinsip Total Quality Service (TQS)

Sistem Manajemen Mutu ( Quality Management System )

Sikap Kerja: Dari Teori dan Implementasi Sampai Bukti. Jilid 1

Sikap Kerja: Dari Teori dan Implementasi Sampai Bukti. Jilid 1

Managing Quality An Integrative Approach. -- Second edition

Total quality management. Edisi Revisi

Prinsip-prinsip Total Quality Service

I know it when i see it

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