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ISO 9000: Untuk Kontraktor

Managing Quality

ISO 9000: Preparing For Registration

Manajemen mutu terpadu; suatu pengantar (total quality system)

TQM: A Step-by-step Guide To Implemetation

ISO 9000-2000 an A-Z Guide

Gugus kendali mutu (quality control circle)

Gugus Kendali mutu (qualitiy control circle)

The quality circle guide to participation management

Manajemen Kualitas Jasa

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