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  "count" => "select count(distinct b.biblio_id) from biblio as b left join mst_publisher as mp on b.publisher_id=mp.publisher_id left join mst_place as mpl on b.publish_place_id=mpl.place_id where b.opac_hide=0 and (b.biblio_id in(select bt.biblio_id from biblio_topic as bt left join mst_topic as mt on bt.topic_id=mt.topic_id where mt.topic like ?))"
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cover
Helping victims of violent crime : assessment, treatment, and evidence-based …

Experiencing a criminal victimization, be it violent or non-violent, is among one of the most stressful human experiences. This book explores victim assistance through systems theory, the holistic notion of examining the client in his/her environment, and a key theoretical underpinning of social work practice.

Edition
-
ISBN/ISSN
9780826125088
Collation
xxi, 256hlm : ind : tab : il : 24cm. Bibl
Series Title
-
Call Number
362.88 GRE h-1
cover
Mengukur Kepuasan Pelanggan--Richard F.Gerson, terj.Hesty Widyaningrum

bibl

Edition
-
ISBN/ISSN
9794421081
Collation
xii, 123hlm:il:tab;21cm
Series Title
Seri Panduan Praktis no.17
Call Number
658.812 GER m
cover
Complaintopedia : The Art of Complaint Handling (Keluhan tamu yang sering ter…

Fenomena complaint atau keluhan tamu banyak menghiasi perjalanan usaha perhotelan. Tamu adalah manusia. Ada yang menggambarkan secara ekstrim bahwa kepuasan tamu seperti sebuah keindahan. Bila tamu secara subyektif memandang bahwa produk dan layanan yang dia terima tidak sesuai dengan kebutuhan dan keinginannya maka tidak terjadi keindahan tersebut. Tamu akan komplain. Benarkah memberikan servi…

Edition
-
ISBN/ISSN
9789792942798
Collation
xvi, 184hlm : il : tab : 23cm. Bibl
Series Title
-
Call Number
Tandon 658.812 CHO c-1

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