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Helping victims of violent crime : assessment, treatment, and evidence-based …
Experiencing a criminal victimization, be it violent or non-violent, is among one of the most stressful human experiences. This book explores victim assistance through systems theory, the holistic notion of examining the client in his/her environment, and a key theoretical underpinning of social work practice.
- Edition
- -
- ISBN/ISSN
- 9780826125088
- Collation
- xxi, 256hlm : ind : tab : il : 24cm. Bibl
- Series Title
- -
- Call Number
- 362.88 GRE h-1
Mengukur Kepuasan Pelanggan--Richard F.Gerson, terj.Hesty Widyaningrum
bibl
- Edition
- -
- ISBN/ISSN
- 9794421081
- Collation
- xii, 123hlm:il:tab;21cm
- Series Title
- Seri Panduan Praktis no.17
- Call Number
- 658.812 GER m
Complaintopedia : The Art of Complaint Handling (Keluhan tamu yang sering ter…
Fenomena complaint atau keluhan tamu banyak menghiasi perjalanan usaha perhotelan. Tamu adalah manusia. Ada yang menggambarkan secara ekstrim bahwa kepuasan tamu seperti sebuah keindahan. Bila tamu secara subyektif memandang bahwa produk dan layanan yang dia terima tidak sesuai dengan kebutuhan dan keinginannya maka tidak terjadi keindahan tersebut. Tamu akan komplain. Benarkah memberikan servi…
- Edition
- -
- ISBN/ISSN
- 9789792942798
- Collation
- xvi, 184hlm : il : tab : 23cm. Bibl
- Series Title
- -
- Call Number
- Tandon 658.812 CHO c-1
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