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Leading The Starbucks Way

Analisis Loyalitas Melalui Kepuasan Pelanggan

Peranan kepuasan, kepercasyaan, dan komitmen dalam membangun customer relationship di bengkel PT. ASCO Automotive surabaya.

Pengaruh Experiental marketing terhadap customer loyalty melalui customer satisfaction pada McCafe di Bali

Manajemen Hubungan Pelanggan

Mengukur Kepuasan Pelanggan--Richard F.Gerson, terj.Hesty Widyaningrum

Complaintopedia : The Art of Complaint Handling (Keluhan tamu yang sering terjadi di hotel dan kunci solusinya)

Complaintopedia : The Art of Complaint Handling (Keluhan tamu yang sering terjadi di hotel dan kunci solusinya)

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