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Prinsip-prinsip Total Quality Service (TQS)

Practical Handbook of Customer Service Operations: Translating Excellence Into Action

Prinsip-prinsip Total Quality Service

Unggul bersaing melalui layanan pelanggan .

WAPO Resto Surabaya

Pelayanan publik RS.Paru Surabaya terhadap kepuasan pasien rawat jalan RS.Paru Surabaya

Analisis sistem pengendalian operasional atas pelayanan terhadap pserta didik di LBB Seventh

PT. Veneta Indonesia Surabaya

Studi Kerja Praktek di The Alana Surabaya Hotel by Aston" Tentang Etika Dalam Pelayanan"

Peningkatan kualitas layanan dengan integrasi model kano, metode SERVQUAL dan Quality Fuction Deployment (studi kasus Kantor BPJS Kesehatan)

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