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Prinsip-prinsip Total Quality Service (TQS)
Buku ini membahas secara gamblang prinsip-prinsip pokok Total Quality Service (TQS) yang menekankan unsur: Fokus pada pelanggan (custumer Focus)Keterlibatan Total (total involvement) Pengukuran (measurement) Dukungan Sistematis (Systematic Support)
- Edition
- -
- ISBN/ISSN
- 9795336002
- Collation
- 175p. : il. : tab.; 23cm
- Series Title
- -
- Call Number
- 658.5 TJI p
Prinsip-prinsip Total Quality Service
- Edition
- -
- ISBN/ISSN
- 9797630900
- Collation
- x, 175hlm : tab : il : 23cm. Bibl
- Series Title
- -
- Call Number
- 658.562 TJI p-1
- Edition
- -
- ISBN/ISSN
- 9797630900
- Collation
- x, 175hlm : tab : il : 23cm. Bibl
- Series Title
- -
- Call Number
- 658.562 TJI p-1
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