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Prinsip-prinsip Total Quality Service (TQS)
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Tjiptono, Fandy

Buku ini membahas secara gamblang prinsip-prinsip pokok Total Quality Service (TQS) yang menekankan unsur: Fokus pada pelanggan (custumer Focus)Keterlibatan Total (total involvement) Pengukuran (measurement) Dukungan Sistematis (Systematic Support)

Edition
-
ISBN/ISSN
9795336002
Collation
175p. : il. : tab.; 23cm
Series Title
-
Call Number
658.5 TJI p
cover
Practical Handbook of Customer Service Operations: Translating Excellence Int…
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Blanding, Warren

Edition
-
ISBN/ISSN
0874080495
Collation
xx, 564p. : ind : ill : tab : 24cm. Bibl
Series Title
-
Call Number
R658.83 BLA p

Edition
-
ISBN/ISSN
0874080495
Collation
xx, 564p. : ind : ill : tab : 24cm. Bibl
Series Title
-
Call Number
R658.83 BLA p
cover
Mekanisme Leasing
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Soekadi, Eddy P.

Edition
-
ISBN/ISSN
9794501638
Collation
175p. : tab.; 20cm
Series Title
-
Call Number
346.04346 SOE m

Edition
-
ISBN/ISSN
9794501638
Collation
175p. : tab.; 20cm
Series Title
-
Call Number
346.04346 SOE m
cover
Peran Perpustakaan dalam mendukung atmosfer pembelajaran kolaboratif dan insp…
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Purwoko [et.al]

Bibl

Edition
-
ISBN/ISSN
9786027308008
Collation
vi, 262hal : il : 21cm
Series Title
-
Call Number
025.502 PER
cover
Pengaruh Kualitas Produk, Harga dan Servicescapr Terhadap Keputusan Konsumen …
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Bruno Hami PaharAPrilian, Marcella (14110005)

bibl

Edition
-
ISBN/ISSN
---
Collation
ix, 72 halaman : tab : lamp : 30cm
Series Title
-
Call Number
SKRIPSI FE-M APR p-1 2018
cover
Pengaruh Servicescape dan Harga Terhadap Keputusan Tamu Menginap Pada Hotel F…
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Thyophoida W.S.P.Jacobus, Arwin (14110026)

bibl

Edition
-
ISBN/ISSN
---
Collation
x, 60 halaman : tab : lamp : 30cm
Series Title
-
Call Number
SKRIPSI FE-M JAC p-1 2018
cover
Prinsip-prinsip Total Quality Service
Comment Share
Tjiptono, Fandy

Edition
-
ISBN/ISSN
9797630900
Collation
x, 175hlm : tab : il : 23cm. Bibl
Series Title
-
Call Number
658.562 TJI p-1

Edition
-
ISBN/ISSN
9797630900
Collation
x, 175hlm : tab : il : 23cm. Bibl
Series Title
-
Call Number
658.562 TJI p-1
cover
Unggul bersaing melalui layanan pelanggan .
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Tschohl, JohnSteve FranzmeierTjita Singo

Edition
-
ISBN/ISSN
9796869977
Collation
xiv, 454hlm : tab : il ; 23cm
Series Title
J.asli; Achieving Excellence Through Customer Service
Call Number
658.812 TSC u-1

Edition
-
ISBN/ISSN
9796869977
Collation
xiv, 454hlm : tab : il ; 23cm
Series Title
J.asli; Achieving Excellence Through Customer Service
Call Number
658.812 TSC u-1
cover
Pelayanan jasa terhadap konsumen PT.Surya Wincom
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Yustinus Budi HermantoBasuki, Aris (11116011)

Edition
-
ISBN/ISSN
---
Collation
24hlm ; 30cm
Series Title
-
Call Number
LAP KP FE-M BAS p 2014

Edition
-
ISBN/ISSN
---
Collation
24hlm ; 30cm
Series Title
-
Call Number
LAP KP FE-M BAS p 2014
cover
WAPO Resto Surabaya
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Bruno HamiRestiana, Stephany (11116017)

Edition
-
ISBN/ISSN
---
Collation
18hlm ; 30cm
Series Title
-
Call Number
LAP KP FE-M RES w 2014

Edition
-
ISBN/ISSN
---
Collation
18hlm ; 30cm
Series Title
-
Call Number
LAP KP FE-M RES w 2014
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