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Total quality management. Edisi Revisi

Managing Quality

Manajemen mutu terpadu; suatu pengantar (total quality system)

TQM: A Step-by-step Guide To Implemetation

Total Quality Management. Edisi Revisi

Manajemen Mutu Sumber Daya Manusia--Sjafri Mangkuprawira, Aida Vitayala Hubeis

Manajemen Mutu Terpadu (Total Quality Management). -- Edisi Ketiga

Manajemen Mutu Terpadu (Total Quality Management). -- Edisi Ketiga

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