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Prinsip-prinsip Total Quality Service (TQS)
Buku ini membahas secara gamblang prinsip-prinsip pokok Total Quality Service (TQS) yang menekankan unsur: Fokus pada pelanggan (custumer Focus)Keterlibatan Total (total involvement) Pengukuran (measurement) Dukungan Sistematis (Systematic Support)
- Edition
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- ISBN/ISSN
- 9795336002
- Collation
- 175p. : il. : tab.; 23cm
- Series Title
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- Call Number
- 658.5 TJI p
Practical Handbook of Customer Service Operations: Translating Excellence Int…
- Edition
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- ISBN/ISSN
- 0874080495
- Collation
- xx, 564p. : ind : ill : tab : 24cm. Bibl
- Series Title
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- Call Number
- R658.83 BLA p
- Edition
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- ISBN/ISSN
- 0874080495
- Collation
- xx, 564p. : ind : ill : tab : 24cm. Bibl
- Series Title
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- Call Number
- R658.83 BLA p
Prinsip-prinsip Total Quality Service
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- ISBN/ISSN
- 9797630900
- Collation
- x, 175hlm : tab : il : 23cm. Bibl
- Series Title
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- Call Number
- 658.562 TJI p-1
- Edition
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- ISBN/ISSN
- 9797630900
- Collation
- x, 175hlm : tab : il : 23cm. Bibl
- Series Title
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- Call Number
- 658.562 TJI p-1
Unggul bersaing melalui layanan pelanggan .
- Edition
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- ISBN/ISSN
- 9796869977
- Collation
- xiv, 454hlm : tab : il ; 23cm
- Series Title
- J.asli; Achieving Excellence Through Customer Service
- Call Number
- 658.812 TSC u-1
- Edition
- -
- ISBN/ISSN
- 9796869977
- Collation
- xiv, 454hlm : tab : il ; 23cm
- Series Title
- J.asli; Achieving Excellence Through Customer Service
- Call Number
- 658.812 TSC u-1
WAPO Resto Surabaya
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- ISBN/ISSN
- ---
- Collation
- 18hlm ; 30cm
- Series Title
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- Call Number
- LAP KP FE-M RES w 2014
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- ISBN/ISSN
- ---
- Collation
- 18hlm ; 30cm
- Series Title
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- Call Number
- LAP KP FE-M RES w 2014
Pelayanan publik RS.Paru Surabaya terhadap kepuasan pasien rawat jalan RS.Par…
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- ---
- Collation
- 38hlm ; 30cm
- Series Title
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- LAP KP FE-M ART p 2014
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- ISBN/ISSN
- ---
- Collation
- 38hlm ; 30cm
- Series Title
- -
- Call Number
- LAP KP FE-M ART p 2014
Analisis sistem pengendalian operasional atas pelayanan terhadap pserta didik…
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- ---
- Collation
- 23hlm ; 30cm
- Series Title
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- LAP KP FE-A SUR a 2013
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- ---
- Collation
- 23hlm ; 30cm
- Series Title
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- Call Number
- LAP KP FE-A SUR a 2013
PT. Veneta Indonesia Surabaya
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- ---
- Collation
- ii, 20hlm : BIBL : tab : il ; 29cm
- Series Title
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- Call Number
- LAP KP FE-M NUG p 2014
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- ---
- Collation
- ii, 20hlm : BIBL : tab : il ; 29cm
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- LAP KP FE-M NUG p 2014
Studi Kerja Praktek di The Alana Surabaya Hotel by Aston" Tentang Etika Dalam…
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- ---
- Collation
- 67hlm : BIBL : il ; 30cm
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- Call Number
- LAP KP FE-M SIL t 2014
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- ISBN/ISSN
- ---
- Collation
- 67hlm : BIBL : il ; 30cm
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- -
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- LAP KP FE-M SIL t 2014
Peningkatan kualitas layanan dengan integrasi model kano, metode SERVQUAL dan…
BPJS Kesehatan (Badan Penyelenggaraan Jaminan Sosial Kesehatan) merupakan salah satu penyedia layanan jasa milik pemerintah yang menyediakan asuransi kesehatan. Suatu lembaga yang menyediakan layanan jasa sebagai produknya seharusnya melakukan pengukuran kepuasan konsumen yang dilakukan secara berkala sebagai proses evaluasi dan perbaikan kinerja perusahaan. Tujuan penelitian ini adalah mengan…
- Edition
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- ISBN/ISSN
- ---
- Collation
- xiii, 67hlm : il. ; 30cm. bibl
- Series Title
- -
- Call Number
- TA FT-I GOS p 2015
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